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Quick answers to common questions.

PAYMENTHow am I charged for a session?Most asked
You’re charged per kilowatt-hour (kWh) you actually use, plus any time-based fees set by the site host. Pricing varies by location and charger type — you’ll see the rate in the app before you start a session.
The charge is held on your card when the session starts (typically a $10 pre-auth) and finalised when you unplug. The actual amount lands on your statement within 1–2 business days. Pre-auths drop off automatically if not captured.
Receipt: Every session generates a receipt with kWh, time, location, and cost — find them under Sessions in the app.
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CHARGINGWhat if a charger doesn't start?
CHARGINGWhy was my charge stopped early?
ACCOUNTCan I share my account with my partner?
APPApp keeps crashing — what now?
PAYMENTHow do I get a receipt or refund?
ACCOUNTI forgot my password.

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